Bitesize Productivity and Innovation Project - NCSS

Client: Nation Council of Social Service


In 2015, Empact was appointed by NCSS as the consultant to help VWOs to use new ways to adopt innovative ways to improve productivity. Over the past 3 years, Empact supported 68 VWOs on their journey to achieve productivity.

One of the bitesize projects, named Ka-Ching, was to help organisations to streamline their processes of managing their donations. During the implementation of the donation tracking tool, trainings, monitoring and troubleshooting support were provided.

On average, organisations which adopted Ka-Ching managed to save 28 man-days by streamlining the donation process and achieved 51% productivity gain.


# DMS

No more keeping and printing of manual tax or non-tax exempt receipts. There is no more duplication of work, less typo errors made, skills can be passed on to new staff without much problems, and with customized reports, it makes checking easier.

          Irene Tan • Executive Finance & Administration, Alzheimer's Disease Association

Empact has introduced Filos Community Services to National Council Social Service Ka-ching tool which has helped to streamline our donation tracking process. Empact’s professionalism on development process has helped our organisation to minimise a lot of manual data processing and maximise the use of central database.

Katheleen Goh • Manager (Administration). Filos Community Services
Designing Transformative IT services (iShine Cloud)
Client: Singapore Pools